Comments on: It’s the little things ~ v1 http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/ innovate. integrate. ignite. Thu, 04 Dec 2008 18:41:16 +0000 http://wordpress.org/?v=2.5.1 By: Wildfire Strategic Marketing | (3i) » It’s the little things ~ v2 http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-86015 Wildfire Strategic Marketing | (3i) » It’s the little things ~ v2 Wed, 12 Sep 2007 16:32:07 +0000 http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-86015 [...] {ps - check out the comments from the inaugural post, both Colin and Jonathan have two great posts that fit right into the “little things” meme} [...] [...] {ps - check out the comments from the inaugural post, both Colin and Jonathan have two great posts that fit right into the “little things” meme} [...]

]]> By: Jonathan Dunn http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-81291 Jonathan Dunn Tue, 14 Aug 2007 18:51:47 +0000 http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-81291 Like you I've been a busy worker but a negligent blogger. But I did have some similar customer service experiences recently (one good, one bad). Its just such a rich topic for discussion. If you're so inclined:http://marcomedy.wordpress.com/2007/06/14/the-keg-vs-volkswagon-two-tales-of-customer-service/ Like you I’ve been a busy worker but a negligent blogger. But I did have some similar customer service experiences recently (one good, one bad). Its just such a rich topic for discussion.

If you’re so inclined:http://marcomedy.wordpress.com/2007/06/14/the-keg-vs-volkswagon-two-tales-of-customer-service/

]]> By: tamera http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-81163 tamera Mon, 13 Aug 2007 14:49:49 +0000 http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-81163 Hey Colin, I think your example counts! It's interesting the contrast between a Lush employee who is encouraged to 'think outside the box' so to speak vs. the customer 'service' RL employs which is akin to saying: "whatever you do, don't deviate from the manual". Hey Colin, I think your example counts! It’s interesting the contrast between a Lush employee who is encouraged to ‘think outside the box’ so to speak vs. the customer ’service’ RL employs which is akin to saying: “whatever you do, don’t deviate from the manual”.

]]> By: Colin McKay http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-81043 Colin McKay Mon, 13 Aug 2007 01:25:55 +0000 http://3i.wildfirestrategy.com/2007/08/12/its-the-little-things-v1/#comment-81043 Wow. It's not exceptional, but it's an example how execution can undermine your best plans - how about my "How Ralph Lauren kicks you in the ass" post? http://canuckflack.com/2007/08/12/how-ralph-lauren-kicks-you-in-the-ass/ Wow. It’s not exceptional, but it’s an example how execution can undermine your best plans - how about my “How Ralph Lauren kicks you in the ass” post?

http://canuckflack.com/2007/08/12/how-ralph-lauren-kicks-you-in-the-ass/

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