Friday, August 15, 2008
Or when did social media become all about online PR?
As things have evolved these last two+ years in the digital social space one thing is becoming increasingly clear: there is far too much focus on blogger relations (aka product pitches direct to consumer) and focusing on alleged “influencers”. The echo chamber has been filled with arguments about how to best “reach out to bloggers” (which means how to best get them to write about your product at the end of the day) and the alleged “social media” press releases. I’m going to throw my wet blanket onto this because frankly I see it doing a real disservice to the potential of the space and leading companies down a path that skirts the outsides of the promise of what Web 2.0 communication tools can really bring to marketing communications.
Let me say this at the start: Web 2.0 is not about YOU. No really, it’s not.
That may sound dogmatic and counter-intuitive, but allow me to explain… It never was about you to begin with, it’s always been about filling a need for the people buying (or looking to buy) your products or services and providing them with *information* where they are seeking it, listening to their feedback, and interacting when *they* want to… not spin or hype. It’s about facilitating their interactions, not yours. It’s not about shiny new toys, or 80 million different channels to push your message out.
Most average folks really don’t care, or have the time, to have a “relationship” with a brand. The majority don’t have blogs where they want to review products. Most people aren’t paid to do so as the plethora of social media consultants are. If we step outside of the echo chamber of PR bloggers, social media evangelists, and tech start-ups, the majority of people just want the product they bought to work as advertised, to be able to find out real information about it, to be able to provide feedback when they feel the need, and a real person (who is empowered to do more than say “thems the rules”) to interact with them painlessly when they do – online or offline. Oh, and the ability to find out quickly what their peers are saying about it – with biases clearly spelt out.
For a company, web 2.0 tools have the potential to expand the reach of their messaging if approached strategically and with fundamental marketing principles in play. They can be used to facilitate content distribution & development; intelligence gathering to inform your marketing and product development; customer service (online & offline); search engine optimization; internal communications; usability and user experiences; expanding the brand essence, etc.
Where does “please send me links to your press release via email” come into play?
Let’s be realistic and clear — Social Media Press Releases are micro-sites for a product or announcement. This isn’t “game changing”, it’s just borrowing from what interactive advertising was doing 7 years ago and adding RSS and API feeds and using it as a landing page to direct bloggers and journalists to. That’s hardly something that deserves the amount of air-time it’s been getting if we are being honest (and doing more than patting each other on the back within the echo chamber). And it’s something that companies are spending a ton of money on for a highly niche audience, which may or may not be the right strategy for their brand.
Where’s the “pull” in product pitches?
/end rant (for now).
[Photo Credit: FelipeArte via Flickr]